Reduce Your Telecom Bills



Do you have a “gut” feeling that you are paying too much for your telecom services?  With all of the changes in the industry, are you wondering if you even have the “right” services to run your business efficiently?  Is your IT staff so busy with “computer issues” that you just can’t ask them to do one more thing? Don’t know what to ask or who to call?

The honest truth is that if you haven’t had a professional review your telecom services in the last 18 to 24 months, chances are you are paying at least 20% too much. (Feeling worse now?)

Here are a few ways to reduce your telecom bills while getting more value for your  services:

  • Review all of your telecom bills annually: voice, data, wireless conference calling, GPS, any service that results in an invoice from a carrier provider.
  • Identify “dead” lines. It is not unusual to find numerous lines that cannot be identified by anyone in the company. (Not unusual at all, especially for multi-location businesses with average employee turnover.)  Dozens of “dead” but billed lines can often be disconnected with a substantial savings.
  •  Match your most current contract to the first bill.  Make sure that your very first bill, after a new contract goes into effect, has been reviewed for accuracy in detail and is correct. If it isn’t, the incorrect billing will very likely follow you throughout your entire contract, often not in your favor. If this was never done, pull out your contract and go back and do it!
  • Check your prices. The last 2 years have seen huge decreases in prices; the carriers won’t necessarily call you at the end of your contract to let you know that you should renew at lower prices.  “Shop” for more favorable terms on your current carrier’s existing network or take advantage of new network services of a competitive carrier at a lower cost.
  • Understand your contracts. Know who all of your telecom providers (carriers) are, contract length and renewal date(s).

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  • Make sure IT and Accounting are communicating. IT and Accounting need to communicate with each other for reasonableness of the current bill at least twice a year. Have there been upgrades, disconnects, changes that would impact the bill?
  • Don’t know who or what to ask? Have your IT Manager work with an independent telecom agent review your contract at least annually against services currently available in the market from multiple carriers.  Most independent telecom agents do not have fees for their review services, work with multiple carriers on a daily basis, do all of the work and research and will pass all savings back to you, in addition to becoming your advocate to the carriers.

Anthy O’Brien is President and CEO of Top Speed Data Communications, an Independent Telecom Agent and has been in the telecom industry for over 35 years. She can be contacted at 707.283.2710 ext 727 or



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