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DATE / TIME EVENTS / INDUSTRY LOCATION
Jan 07, 2014-
Jan 07, 2014
05:30PM - 07:30PM
Four 'EASY' Steps to Conflict Resolution: HR Business Leader Series
Learn valuable strategies and practice the four-step 'EASY technique for adapting and communicating more effectively in times of conflict and change.
Sonoma,
Redwood Credit Union, 3033 Cleveland Avenue, Sta R
Event Description

 1.5 General Recertification Credits

 
Conflict resolution skills are a key element to success, particularly for managers. When resolved effectively, conflict leads to better communication, mutual understanding and valuable collaboration.  If not resolved well, expect decreased productivity, motivation and loss of morale.
 
Learn valuable strategies and practice the four-step 'EASY technique for adapting and communicating more effectively in times of conflict and change. During this talk you will: 
 
--Identify your natural conflict-handling approach 
--Evaluate the best approach and disarm conflict situations 
--Discover communication phrases that move conflict to resolution 
--Learn how to handle emotional reactions - yours and theirs
--Build collaboration and deal with difficult personalities
 
About the Presenter
Jeanne-Marie Grumet, founder and CEO of Communication Catalysts, Inc. in Northern California, is internationally respected as a dynamic coach, speaker and facilitator of leading-edge training.  For over 25 years, she has worked with a wide range of companies, including Fortune 500 such as Clorox, Hewlett-Packard and Oracle. She conducts customized programs in presentation skills, communication, conflict resolution, sales, management and leadership, engaging participants in powerful programs that produce lasting, positive results. Jeanne-Marie is a co-author with John Gray, Jack Canfield and Bob Proctor in the book entitled 101 Great Ways to Improve Your Life.
 
General: $35 / NCHRA Members: $0.
Fee: $0.00

Contact Information
Name: Denise Granados     Email: dgranados@nchra.org
Phone: 415-291-1992

 

 

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