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DATE / TIME EVENTS / INDUSTRY LOCATION
Apr 15, 2009-
Apr 15, 2009
07:30AM - 09:30AM
Wake Up Your Business Wednesday
How to Increase Loyalty Through Customer Service
Napa,
Napa Chamber Board Room 1556 First Street
Event Description

Strategize And Plan For Loyalty!
Do you even have a specific plan for building customer loyalty?
If you currently retain 70 percent of your customers and you start a program to improve that to 80 percent, you’ll add an additional 10 percent to your growth rate!
    
Excellent customer service is the lifeblood of any business.
You can use coupons, hold promotions and slash prices to bring in new customers but unless those customers come back, it is very unlikely your business will be successful.
     Learn tips, strategies and techniques for achieving customer loyalty by delivering excellent customer service. 

Get the answers from these professionals:
Pam Personette – Illumination Hospitality Group
Bill Cremen – Napa Valley College Customer Service Academy

What is Wake Up Your Business Wednesday?
Small Business Workshops designed to help local entrepreneurs gain insight into specific business topics and network with local business owners. Presented in partnership with the Napa Valley College Small Business Development Center (NVC SBDC) and the Napa Chamber of Commerce Business Builders Committee. These workshops are held on the third Wednesday of every month.

Fee: $20.00

Contact Information
Name: Lynn Page     Email: lynn@napachamber.com
Phone: 707-226-7455      Fax: 707-226-1171

 

 

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