Apr 06, 2011
Women in Consulting
Women's Business Network and Education
San Rafael
Event Description

Women in Consulting April

Marin/North Bay Meeting


Working With Difficult and Abrasive Clients:  Keeping Your Engagement on Track


Wednesday, April 6, 2011:  6.30 pm - 8.30 pm PST


Early online registration closes:  Tuesday, April 5, 2011, 12 Noon


NOTE:  New Meeting Location in San Rafael!




Many of today's leaders exhibit overly aggressive behaviors that hamper their effectiveness and cripple their teams.  Difficult and abrasive leaders rub coworkers and consultants the wrong way and can undermine, limit or derail your consulting engagements.  Their aggressive management style creates interpersonal friction that grates on others, paralyzing productivity and disrupting the flow of work.  By not addressing this problem as part of a consulting engagement you may impede your ability to deliver on the results you have been hired to produce.


Regardless of the types of clients you work with, every consultant needs battle tested tools to assist you in recognizing client behaviors that need to be managed, minimizing their negative impact on others.  Consultants will also benefit from learning how to better manage their own behavior when confronted with client behaviors that threaten their bottom line. These skills and tools will help your projects flow more smoothly.


During this workshop participants will learn:


  • How to recognize the behaviors of abrasive managers that need to be managed
  • What makes these clients difficult and why both performance and conduct matter to business success
  • Information about tools for managing their own behavior when a difficult client stands between them and project success
  • About tools and strategies for managing the process when working with this type of client including team involvement, escalation and avoiding project derailment and how to find opportunities for providing feedback
  • When to say goodbye:  When the costs outweigh the benefits


Key Takeaways


¡  Abrasive Leader Overview- What They Look Like, How to Help Them and Help Yourself

¡  TAD Dynamics

¡  Tools and Strategies for Working with These Leaders

¡  Identifying When to Cut Your Losses and Leave the Project


Location & Time


The Club at McInnis Park Golf Center, 350 Smith Ranch Road, San Rafael, CA 94903

Wednesday, April 6, 2011:  6:30 pm – 8:30 pm PST


Directions from 101 Southbound:

·       Take the exit toward LUCAS VALLEY ROAD/SMITH RANCH ROAD.

·       Follow the ramp around and down to a T junction and turn RIGHT (East).

·       Go under the freeway and keep straight on to SMITH RANCH ROAD.

·       Drive for one mile to the end of the road.  It looks like the boonies, but keep going!

·       Go straight to go through the public park and you’ll come to the car park for the Golf Club.  The Club is at the end over to the left.

Directions from 101 Northbound:

·       Take the exit toward SMITH RANCH ROAD.

·       Turn RIGHT (East) onto SMITH RANCH ROAD.

·       Drive for one mile to the end of the road.  It looks like the boonies, but keep going!

·       Go straight to go through the public park and you’ll come to the car park for the Golf Club.  The Club is at the end over to the left.



·       WIC Full Members: $30 pre-registration, $35 at the door

·       WIC Community Members and Partner Members:  $40 pre-registration, $45 at the door

·       Non-WIC Members: $40 pre-registration, $45 at the door


About Patrick Reilly


Patrick Reilly, the President of Resources In Action, Inc., is a successful entrepreneur and executive coach with 25 years of experience helping leaders solve business problems while supporting them to become better leaders.  He specializes in working with leaders in transition- both high potential and those who are talented yet difficult.


Patrick uses his extensive experience in both change management and talent management together with his master’s degree in Organizational Development from the John F. Kennedy School of Management, to accelerate and focus his coaching work.  Representative clients have included:  AT&T, Barclays Global Investors, Cisco, Hewlett-Packard, Kaiser Permanente, Wells Fargo Bank.



All requests for cancellations and refunds must be sent to no later than the Monday prior to the event by 12 noon. After that time, no refunds will be issued.



Advanced online reservations close on the Tuesday prior to the event at 12 noon.


Mailing Address:

Women In Consulting

266 Hillsdale Avenue

San Jose, CA 95136



Contact Name: WIC Association Office

Telephone Number: (408) 266-9658

Fee: $0.00

Contact Information
Name: Karen Bauermeister     Email:
Phone: 707-935-3566




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