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2013 Best Office Equipment: Discovery Office Systems

Author: Karen Hart
May, 2013 Issue

“Our daily goal is to simply provide the best products and service at a good value to our local community.” —Doug Johnson

Once again, Discovery Office Systems remains NorthBay biz readers’ favorite supplier of office technology in the North Bay, and the company remains committed to helping businesses become more efficient in the way they produce, reproduce and distribute documents. Winning Best Office Equipment for the sixth time, the company credits customer service and an experienced staff as key to its success.
What’s it like to win six years in a row? “Our daily goal is to simply provide the best products and service at a good value to our local community. We remain customer-focused,” says Doug Johnson, senior sales associate, who’s been with the company for 27 years. “We’re constantly evaluating the latest technology. Today’s market is looking for a business partner that understands the challenges companies are having with document creation, storage, management and more. Many companies are also looking for a business partner that can deliver a full suite of professional services, such as remote network support, electronic document management, cost-accounting software, cloud storage (which provides the remote storage of data) as well as managing mobile printing and scanning from smartphones and tablets.”
The company was first formed in 1958 when Don Rummel founded Rummel’s, a modest-sized printing and mimeograph equipment and supply company to service North Bay businesses. Later, it operated as an A.B. Dick Products franchise for many years before changing its name to Discovery Office Systems in 1982. The name was chosen with the intent that customers would “discover” an honest and fair company. Today, the company, the oldest and largest of its kind in the North Bay, has about 65 employees, many of whom are certified to help design custom solutions to respond to their clients’ specific needs. The company has offices in Ukiah, Santa Rosa, Sacramento and Marin and Napa counties.
Discovery Office Systems is committed to staying on the cutting edge of technology. There have been a number of changes during the past year, according to Johnson. First, the company has increased its selection of electronic document management solutions to securely store physical and digital files (such as email, spreadsheets and word documents) as well as provide instant access and increased security for their clients’ documents.
The company has also taken a huge leap in providing remote diagnostic capabilities for its clients. “We’re able to troubleshoot problems and upgrade software remotely, which saves our customers downtime,” says Johnson.
Security issues are also a top priority. “Cyberterrorism is a major concern these days, and clients want to make sure their information doesn’t get into the wrong hands. As a result, Discovery Office Systems provides a number of security and compliance solutions. Companies with medical and financial records, for example, must meet compliance requirements.
What’s new on the horizon for the company in the coming years?  “The world is constantly changing, and our company is committed to embracing that,” says Johnson. “Whatever the next decade brings, we’ll be there to study it and bring the solutions and service to clients’ business needs.”



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